Nursery Terms & Conditions

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Little House Nurseries currently comprises Kensal House Nursery, which is operated by Kensal House Nursery Limited, and Parsons House Nursery, which is operated by Parsons House Nursery Limited (referred to in these Terms and Conditions as the ‘nursery’ or ‘we’ or ‘us’). The nurseries are part of The Little Houses Group Limited.

Depending on which nursery your child attends or is to attend, these Terms and Conditions shall apply and the contract formed shall be between the respective nursery entity and you.

Where we make reference in these Terms and Conditions to  ‘you’ or ‘parent’, these expressions are to include those who have parental responsibility for your  child such as your spouse or   partner or a guardian, carer or any individual authorised by you, such as a nanny or au pair.

‍CONTRACT

A binding contract for the provision of nursery services by us to you will be formed between you and us once you have: 1. Completed the online registration form and indicated that you agree to these Terms and Conditions; 2. paid to us a non-refundable £150 registration fee; 3. transferred the deposit of one months’ fees to us to secure your place; and 4. received written confirmation from us that your application for a place has been successful.

These Terms and Conditions govern the contract between you and us for the provision of nursery services. In the case of any uncertainty as to which terms apply between us, the terms stated in these Terms and Conditions will apply. We retain the right to change these Terms and Conditions at any time and parents will be informed of any such changes. Please note – it is a parent’s responsibility to ensure they are familiar with and understand the contents of these Terms and Conditions.

‍ADMISSION

The nursery welcomes children from 3 months up until 5 years of age.  On or before your child starts at the nursery, we require you to bring your ID, your child’s NHS medical ‘red book’ and a copy of your child’s birth certificate. Please note, your child will not be able to start until we have seen a copy of their birth certificate and have satisfied ourselves that you have legal parental responsibility for them.

‍HOURS OF OPENING

The nursery is open Monday to Friday from 7:30 am to 6:00 pm, 51 weeks a year, excluding bank and public holidays and 3 inset days (staff training days) per year.

All sessions must be for a minimum of two days per week and must include either a Monday or a Friday unless otherwise agreed by the nursery (at their sole discretion).

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CONFIRMATION OF PLACE

Once the online registration form has been completed and the £150 (non-refundable) registration fee has been paid, our system automatically adds you to the waiting list. A member of our team will be in touch thereafter when a place at the nursery becomes available. Once we have contacted you to offer you a place, you have 24 hours to accept or decline the offer. If we have not heard from you within 24 hours of notification to you that a place is available, we will deem you to have declined the offer and you will be placed back on our waiting list. Please note that the place we had offered to you may no longer be available.  

Once an offer has been accepted, you will receive an invoice from us for the deposit amount of one months’ fees. Our bank details will be included on this invoice and you then have 5 working days in which to pay the deposit to us via bank transfer. If this deposit has not been paid within 5 working days, your offer will be deemed declined and withdrawn, and you will be placed back on the waiting list.  

‍SETTLING-IN

It is our aim to allow all children time for settling in so that the child can form relationships with their key person and become familiar with the nursery surroundings. At Little House Nurseries, we acknowledge that every child’s attachment, wider experiences and settling-in period will be individual to them. The nursery offers a set of two free settling-in sessions. If after these settling-sessions your child requires more sessions to support with settling-in to the nursery, these will be accommodated at an additional chargeable rate.  

Day one – 2 hour session

On your first visit to the nursery, we invite you and your child to spend some time with your key person to discover the nursery and ask any questions you might have. This gives the key person a chance to get to know you and your child, and for the child to familiarise themselves with their new environment. You will also be invited to fill out an “All About Me” form which includes consent for photos, outings and other matters.

Day two - 2 hour session

On your second visit to the nursery, you will be invited to accompany your child for the first 15- 30 minutes of the settling-in session and, all being well, you will then be encouraged to leave your child with their key person for the remainder of the session.  

OFF PREMISES VISITS - OUTINGS

Staff will occasionally take the children for walks or visits off premises during their session, in accordance with statutory staffing requirements. Parental consent will be required for any off premises outings or visits. The general consent form is contained within the registration form but any visits beyond the local environment will need additional permissions which will be sought at the time.

MOBILE PHONES/TABLETS

To ensure the safety and wellbeing of all children who attend our nursery we enforce a no personal mobile phone/tablet usage policy, which includes the prohibition of taking of any photographs, videos or other recordings within our nursery. Should you be on your personal mobile phone as you arrive at the nursery we will ask that you conclude your phone call before entering the premises. Please note our staff will make use of tablets but shall do so strictly in accordance with our internal guidelines and parental permissions.

EQUAL OPPORTUNITIES

We are an equal opportunities organisation which makes decisions without regard to race, colour, sex, religion, ethnicity, national origin, age, disability, marital status or sex status, or any other factor protected by law. As part of our commitment to equal opportunities, we have a zero-tolerance approach to any forms of discrimination including making discriminating remarks. Should we be of the view (in our sole discretion) that any parent (including their nanny or au pair)  has been discriminating  on the basis of race, colour, sex, religion, ethnicity, national origin, age, disability, marital or sex status, or any other factors protected by law, we reserve the right to immediately terminate the contract between us.  

EMPLOYMENT OR SOLICITATION OF STAFF

If during this childcare contract and for a period of 6 months after the termination of this contract, you (directly or indirectly) employ or otherwise engage the services of any member of our staff who has had contact with your child, then you will be liable to pay a fee of £2,000.00 as a payment to us for recruiting and training a suitable replacement.

MEDICAL EMERGENCY TREATMENT

Any child who attends nursery and has an accident or falls ill whilst in our care will be given basic first aid treatment by the staff. This will include the treatment of minor cuts, bumps, or bruises. In the case of a more serious accident or incident, a child may be taken by ambulance immediately to the nearest hospital, and parents will be informed as soon as it is reasonably practicable to do so. Should we be unable to contact you, we shall be authorised to make decisions on your behalf should consent be required for urgent treatment recommended by a doctor (including anaesthetic or operation, or blood transfusion). Senior staff reserve the right to accompany the child to hospital in an emergency.  Permission for any emergency treatment is deemed given by the acceptance of these Terms and Conditions unless otherwise specifically notified in writing to the nursery.  

ACCIDENT REPORT

All parents will be informed via a Famly notification of any accident or incident affecting their child. Parents will be required to acknowledge that they have read and understood such accident report on the Famly App. SICKNESS  Children must not attend the nursery when they are unwell (physically or mentally) or suffering from a contagious illness or infection. Further detail of our isolation periods are outlined in our infection control policy which is available from the nursery. In the event of a child becoming ill whilst at the nursery, the parent or nominated carer will be immediately contacted to arrange collection.  The Nursery will make every effort to contact and inform parents/carers should their child become ill at the nursery.  Should it appear that a child is unwell, the nursery manager reserves the right to send that child home for the safety of all of the children at the nursery. In this event, the parent must make arrangements for that child to be collected immediately.

CONTAGIOUS DISEASES

For the benefit of everyone in the nursery, you must not allow your child to attend the nursery if they are suffering from an infectious or contagious disease. The nursery reserves the right to refuse to accept the attendance of children until the nursery is satisfied they are no longer infectious or contagious. This is to protect other children from cross-infection. We defer to the Department of Health and the Department of Education’s guidelines on school exclusions for clarity with regards to contagious illnesses. Parental refusal to collect their child who is unwell may result in concerns regarding their wellbeing which will trigger local authority advice that will be followed. Please note minimum exclusion periods apply and must be adhered to. Our policy and guidelines are available in hard copy at the Nursery reception and will be accessible on the Famly app. IF IN DOUBT If your child is suffering from a doubtful rash, sore throat, cough, discharge from the eyes, nose, or any similar symptoms please keep your child at home until symptoms have disappeared.

‍ALLERGIES

You must inform us immediately if your child is suffering with an allergy or intolerance. It is the responsibility of the parent to inform the nursery of any food, medicine, activity or any other circumstances that may cause their child to have an allergic reaction. You will be required to complete an allergy management plan or a medical healthcare plan with the senior management team before your child starts the nursery or as soon as the allergy becomes known. Any medication used as part of the management plan must be prescribed by a doctor.

ANTIBIOTICS

If your child is prescribed antibiotics or other medications, please keep them at home for at least 24 hours after the first dosage has been given in case of any adverse reaction to the medication. Antibiotics and medicines will only be administered by nursery staff after the child has been taking them for more than 24 hours at home, and only then with written authorisation from their parent. A doctor must prescribe all antibiotics.

SAFEGUARDING & CHILD PROTECTION COURT ORDER

You must inform us immediately if you or your child is the subject of a court order and provide us with a copy of such order on request. Any child who attends the nursery, irrespective of their racial origin, gender, physical or mental impairment, class, religion, ethnicity, or cultural background has a right to protection from neglect, physical, sexual, or any other abuse and it is our priority to keep children safe from harm whilst in our care. The nursery has a full written policy on Safeguarding & Child Protection which is available on the Famly App and at the nursery reception.

SOCIAL SERVICES

It is our obligation to seek professional advice or action from the local social services team if we suspect a child is suffering from harm or neglect. We have an obligation to report any instances where we consider that a child may have been neglected or abused to the relevant authorities and we may do so without your consent and/or without informing you.

DELIVERY OF CHILDREN

Children should be dropped-off at the nursery by parents/carers and handed over to the care of a nursery staff member at the nursery who will register your child into the attendance online register via the Famly App.

COLLECTION OF CHILDREN

If a child is to be collected by someone other than those named on the child’s account on the Famly app, then the correct procedure set out below must be followed for us to identify the nominated collector. For the avoidance of doubt, it is the responsibility of the parent to inform the nursery in good time if they wish for an alternative person to collect their child. The procedure for arranging collection of your child by someone other than those persons named on the registration form is as follows:  1. Parents must inform the nursery immediately if they are unable to collect their child themselves from nursery by the official collection time – failure to notify the nursery that someone else will be collecting their child means we will not release that child; 2. Parents must inform the nursery in writing of the name of the person collecting their child on their behalf, confirming their relationship to the child and agreeing a PASSWORD that it is to be given at collection by such person; 3. If the person collecting your child has not been given the PASSWORD, your child will not be released to them; 4. If we are not reasonably satisfied that an individual is authorised to collect your child, we will not release your child into their care and you will be liable to the nursery for any late collection fees. The person collecting your child must be an adult over 18 years of age. If a child is to be collected regularly by someone other than the parent/carer then we encourage you to introduce them to us in person, at the nursery. A late fee of £1.00 per minute will be charged and added to your next monthly invoice for any child collected after closing time. Should no adult arrive to collect a child, a member of staff will use all reasonable endeavours to contact the parents or emergency contact of the child. If the staff member is unable to contact either a parent or an emergency contact within 1 hour from the collection time, that staff member will contact Social Services.

BEHAVIOUR MANAGEMENT

The nursery has a written policy on behaviour management, which will be available on the Famly App and at the nursery reception. The use of any form of physical punishment, verbal humiliation, or aggressive handling of a child is not tolerated at the nursery. We reserve the right to terminate a child’s place if it becomes clear to us that the actions of the parent or the child either pose a threat to the safety of other children or are such that they give rise to serious safeguarding concerns either for themselves or for other children at the nursery. This would arise following detailed evaluation and consultation with the parents and other professionals involved in the child’s care. We reserve the right to make the final decision, and any such decision may not be challenged or disputed.  

PROPERTY & PREMISES PERSONAL PROPERTY

The nursery does not accept responsibility for any loss, destruction or damage of personal property brought on to the premises by children or parents/carers including clothing, toys, prams and buggies. Please discourage your child from bringing items of value to the nursery.

CLOTHING

Parents are requested to send children to the nursery in easily washable, clearly labelled clothing that is appropriate to the weather conditions. Please provide a spare set of clothing for your child in case of an accident or if your child is potty training.

FOOD & DRINK

Fresh drinking water is available to all children throughout the day. Older children will be encouraged to help themselves to water as this promotes independence and self-help skills. For younger children, water in either beakers or cups (depending on their age and development), will be available within their reach and offered throughout the day. This will be alongside designated snacks and mealtimes. All children will be encouraged by the staff to drink water throughout the day as part of our commitment to offering healthy food and drink options.

‍Meals & Snacks

Children will be provided with drinks and snacks at regular morning and afternoon snack times along with three nutritious, balanced meals daily. Menus will be displayed on the parent’s display board and on the Famly App and will include age and stage applicable meals. We will use our reasonable endeavours to ensure special dietary requirements are catered for but these must be highlighted to us in advance when filling in the registration form.

Nut Allergy/Food Allergies

As the number of children with nut allergies is increasing, we aim, with parental support, to endeavour to keep the nursery NUT FREE. Main meals at the nursery are supplied by Lune + Wild who have specially designed menus which do not currently include celery, lupin, molluscs, tree nut, peanut, sesame, soybean, crustaceans, sulphur or mustard. However, Lune + Wild’s kitchen does currently handle wheat, cereals which contain gluten, almond and tree nuts, peanuts, eggs, sesame, celery, fish and milk. Lune + Wild manage the risk of cross-contamination through rigorous cleaning routines which includes tests to release protein and allergen swabs for surface and equipment supplied by experts in food safety in manufacturing, Neogen. In addition, milk, wheat, cereals containing gluten and fish will be on the menu at the nursery for those children who have been declared to not have a known allergy to these ingredients – this is in order to provide a rich and varied diet to the children and limit restrictions of nutrient rich food groups.

It is the responsibility of the parents to inform the nursery immediately upon becoming aware of their child suffering from any nut or other food allergy. Should a parent require further information on Lune + Wild’s allergen policy, including details of the rigorous cross contamination prevention protocols used, please speak to a member of the nursery staff. It is prohibited for children to attend the nursery with food or empty food packaging materials as these could pose a risk to other children at the nursery. You are also requested not to use creams, sun creams, oils etc on your child that may contain nut oil e.g. Arachis, Bepanphin – this may cause a severe reaction in another child or member of staff.  

FEES REGISTRATION FEE & DEPOSIT

We charge a non-refundable registration fee of £150.00 to reserve your child a place on our waiting list. A security deposit (equal to one months’ nursery fees) will also be payable when you are notified that a place has become available for your child. This must be paid within 5 working days of notice by the nursery to you that a place has become available, via bank transfer pursuant to the instructions we will send you at the time.   This security deposit will either be deducted from your last invoice or returned to you when your child leaves the nursery (assuming correct notice periods have been given), and if any outstanding payments are owed to the nursery at this point, these will also be deducted from the deposit.

CANCELLING A CONFIRMED PLACE

We will return your security deposit to you if you cancel more than 3 months prior to your child’s agreed confirmed start date. We ask you to inform us as soon as possible should you wish to cancel a confirmed place at the nursery. Any cancellation of a confirmed place which is received less than 3 months from the agreed confirmed start date will result in the deposit being retained by the nursery.  

DELAYING THE AGREED START DATE

Once a start date has been agreed, it indicates that the place has now been secured and reserved for you. As it is an agreed start date, you will be unable to change the start date to a later one unless 8 weeks’ notice is given, in writing, prior to the original agreed start date. If, following the required notice from you we agree with you a new start date and you then wish to cancel your place, we will be unable to refund your deposit to you.  Please note that we will not be able to honour any later start dates than 8 weeks past your original start date.

SCHEDULE OF FEES

Fees are calculated on a 52-week booking pattern. Although the nursery is closed on bank and public holidays and the Christmas week, fees will still be charged during these periods. The current schedule of fees is available on our website and on the Famly App. The nursery reserves the right to review the fees on a regular basis. In the event of there being changes to the fees, not less than 4 weeks prior written notice shall be given of the new fees applicable.

INVOICE & PAYMENT OF FEES

Other than instances where we are in breach of these terms and conditions, all sessions must be paid for regardless of whether your child attends the nursery. No refunds will be given for sessions missed due to sickness, family holidays, or times when the nursery is closed such as for inset days, staff training, bank and public holidays or the Christmas week. This is because your child’s place is kept open during these periods and staff and other costs continue to accumulate.  Fees are due in advance for the month ahead and are to be paid by Direct Debit, selected workplace vouchers and through Tax-Free Childcare. All invoices are issued approximately 7 working days prior to the 1st of the month via Famly Pay through the Famly app. Other than in instances where invoices are settled via Tax-Free Childcare or selected workplace vouchers, all invoices will be paid automatically via Direct Debit. The Direct Debit will be setup via Famly Pay – when you register with the Famly App for the first time after confirming your child’s place, you will be instructed to setup your Direct Debit directly through the app.  Other than Direct Debit, selected workplace vouchers and Tax-Free Childcare, we do not accept any other forms of payment including cash, credit or debit card, cheques, standing orders or direct bank transfers.  Any failure to pay invoices by their due date will result in the termination of your nursery place. For the avoidance of doubt, it is your responsibility to ensure you setup your Direct Debit on the Famly App through Famly Pay and to further ensure there are sufficient funds in your nominated bank account on or prior to the date when payments are due to be paid. Any failure to setup the Direct Debit, or to ensure there are sufficient funds for the Direct Debit payment to be processed without decline, will result in the termination of your nursery place.  

CHILDCARE VOUCHER PAYMENTS

We accept payment from most voucher companies in the UK who will pay the nursery directly. Please enquire with the nursery manager about childcare voucher payments.

NO SET-OFF

You will pay all fees that you owe under these Terms and Conditions without any set-off, counterclaim, deduction or withholding of any kind, except when it may be required by law.

NON-PAYMENT OF FEES

Without restricting any other legal rights that we may have, if payment is not received by the date it is due we reserve the right to: 1. charge interest at a rate of 4% per annum above the current base rate of the Bank of England from the date the sum became due to the date it is paid in full, whether before or after judgment; 2. charge you any administrative and other costs incurred in recovering any unpaid sums including legal costs and disbursements on a full indemnity basis; 3. suspend all services until such time as payment has been made in full, which include the suspension of your child from attending the nursery and/or the cancellation of the agreement between us.  In the event either party terminates the agreement with the other for any reason other than termination with the required notice in accordance with these terms and conditions, all outstanding monies will immediately become due and owing. We will issue you with a final invoice which must be paid within one week of the date of termination or cancellation of your contract with us.  

CANCELLATION

If you no longer wish to maintain your child’s place at the nursery you will be required to give not less than 2 months’ notice in writing (which includes by email) to the Nursery Manager.  Fees will continue to be payable until cancellation of your childcare contract (whether or not your child continues to attend the nursery during the minimum 2 months’ notice period or not). If you cease making payment during the period of notice, you will be in breach of your contractual obligations to us and we reserve the right to forfeit your deposit and to instigate formal legal action against you for the collection of any arrears which remain.  If you decide to remove your child from the nursery, a re-registration fee of £150.00 is payable if you decide to return.

LIMITATION OF LIABILITY

Nothing in these conditions shall exclude or limit liability for fraud, death or personal injury caused by negligence of the nursery, employees or agents or to the extent not permitted by law.  We accept no responsibility for any loss suffered by you arising directly or indirectly, as a result of the nursery being temporarily closed or the non-admittance of your child to the nursery for any reason (including absence due to sickness, family holidays, bank or public holidays, or any other days when the nursery is closed). We accept no responsibility for children whilst in their parents’ care on nursery premises.  Subject to other provisions of this paragraph , we will not be liable to parents, guardians and/or children for any loss or damage of any kind (including financial loss) which is not foreseeable. Loss or damage is foreseeable if either it is obvious it will happen or, if at the time of entering into these Terms and Conditions, both we and you knew it might happen, for example if this was explicitly discussed with us before signing these Terms and Conditions.  We will make reasonable endeavours to ensure that any property belonging to parents or guardians, or children, is not lost or damaged. In the case of liability for loss of or damage to property, we will only be responsible if we have failed to use our reasonable care and skill and you have followed all applicable policies and procedures.  We will not refund any fees to you, or be in breach of these terms and conditions or otherwise liable to you by reason of any delay in performance or non-performance of our obligations due to any unforeseen circumstances or events.  Neither the nursery , nor any of its holding or subsidiary companies (or any members of their staff or agents) will be liable for any acts or omission, loss, injury, damage, expense or delay incurred or suffered by you when you enter into a privately arranged babysitting agreement or arrangement with an affiliate or member of Little House Nurseries staff. All privately arranged babysitting agreements or arrangements are outside of the scope of your child’s enrolment at the nursery. Neither the nursery nor, or any of its holding or subsidiary companies or members of their staff or agents, should be considered a party to such agreements and the provisions of the Contracts (Rights of Third Parties) Act 1999 will not apply.

‍SESSIONS & CONDITIONS OF BOOKING

All sessions are set sessions. Further details of these, supplemented by the Fees Schedule, can be obtained from the nursery, or viewed online. Set sessions are permanently booked by you. You are required to give us two full calendar months’ notice in writing if you wish to either increase or decrease the number of sessions your child is booked in for. Please note that reducing sessions may mean jeopardising your ability to increase sessions in the future as another family may take up the residual space that your vacancy allows for.  We will not allow you to give notice that you wish to increase the number of sessions for your child if, at the time of such notice, you have previously provided us notice to decrease sessions. In other words, if at any time there is a pending change to the number of sessions (either an increase or a decrease), you will not be allowed to provide notice to make further amendments until the initial amendment has taken effect.  All sessions must be for a minimum of two days per week and they must include either a Monday or a Friday unless otherwise agreed by the nursery.

SWAP DAYS

As our sessions are prebooked at registration, swap days are not available.

ADDITIONAL DAYS - AD HOC SESSIONS

The nursery allows parents to book additional days, subject to available space. If you book extra sessions but do not use them, then they are not refundable or transferable unless approved in writing by the Nursery Manager due to exceptional circumstances. Please speak to or email the Nursery Manager for further details.

SIBLING AND CLUB MEMBERSHIP DISCOUNTS

Where there is more than one child from the same family attending the nursery, a discount of 5% will be applied for the first child. We also offer a discount of 10% on nursery fees for any members of any of the Little House clubs (Jaego’s House, Jesse’s House, etc). The offer of these discounts is at our sole discretion and we reserve the right at any time to withdraw these discount offers. In the event of any breach by you of these Terms and Conditions, such discount shall automatically be withdrawn.  

UNFORESEEN CLOSURE

In cases of disruption to service, the nursery will do everything in its power to operate the services it provides where it is safe to do so. However, severe disruptions may require the closure of either the entire nursery, certain rooms in the nursery, or a reduction in service. These disruptions might either affect all children, or specific children in certain rooms. In such cases of disruption, fees remain payable during any period of closure. Examples of events which might cause unforeseen closure are, but shall not be limited to, extreme weather (including snow and ice), fire, flooding, loss of utility supplies, heating failure, pandemic, strike, disruption to highways or public transport, industrial action, and any other causes beyond the reasonable control of the nursery.  In the event the nursery has business interruption insurance which will cover all costs associated with an unforeseen closure, we may refund you the fees for the time the nursery is closed. This is contingent on us being able to recover such monies from our insurance company and we are under no obligation to return such fees to you unless and until such time as any claim made against our insurers is settled in full.  

INSET DAYS

Fees also cover three days per year for inset days when your child will not attend the nursery (for example staff training, assessment reports, audits, etc.) Please note, the days of the week used for inset days may be changed so each inset day may occur on different days of the week. You will be advised of these at the beginning of each calendar year through the Famly App.

FUNDED CHILDCARE HOURS

Funded childcare is available for all 3-year-old children from the term AFTER the child’s 3rd birthday. Families may also be entitled to claim funded hours from the term after a child turns 9 months. To access funded childcare, parents are required to obtain an 11 digit code by HMRC which is then provided to the nursery. It is the parent’s responsibility to ensure they read the government’s information about funded childcare and further to ensure that they provide any such code to us in good time. Failure to provide a code to the nursery will result in full fees becoming payable. For further information, parents should consult: https://www.gov.uk/free-childcare-if-working.  Generally, parents will be entitled to: • 15 hours of free childcare for ALL children the term after their 3rd birthday provided they attend the nursery for a minimum of 2 days per week;  • 15 hours of free childcare is available for children the term after they turn 9 months old if their family is eligible and again provided they attend the nursery for a minimum of 2 days per week;  • 30 hours of free childcare is to become available from September 2025, subject to eligibility requirements and on the proviso that they must attend the nursery for a minimum of 3 days per week. If your child is attending nursery 5 full days per week and is accessing any funded hours, please note that they will no longer be entitled to the full-time package discount which we offer. Government funding covers 38 weeks of the year (term time only). The nursery will split the funding evenly across the 52 weeks that we are open. For reference, funded childcare hours of: • 15 hours funding equals 11 hours per week (52 weeks per year); and • 30 hours funding equals 22 hours per week (52 weeks per year). Parents are advised to consult the gov.uk website for further information and to enquire with nursery staff should they be unsure of the applicability or availability of Government funding.

CONSUMABLES

Due to Government-funded hours only covering nursery teaching time, and not covering consumable resources such as food, electricity, toys, books, etc, the nursery applies a consumables charge. For the avoidance of doubt, these are charges which will be payable by parents to the nursery notwithstanding that the core hours are paid for by the Government.  As per recent government updates, consumable fees charged by early-years providers are voluntary. However, as an Ofsted-registered nursery, we reserve the right to determine how we offer funded places and are not obligated to provide funded places where it is not financially viable to do so. We strive to offer funded places as flexibly as possible to ensure that all children have access to our high-quality, outstanding childcare services. It is for this reason that we levy a consumables charge to our parents. All invoices we provide will clearly outline any consumables charges. Should you choose to opt-out of paying the consumable charge, you will be required to provide alternative provisions for your child, all of which must meet our health and safety standards and other policies. Alternative provisions you will be required to provide should you opt-out of paying to us the consumables charges would include, but not be limited to, the following: • Three meals per day, including a packaged sandwich or alternative meals which must be deemed ‘healthy’ and need to be accompanied by a full ingredients list including highlighted allergens and must not contain any nuts or have the possibility of containing nuts; • Two healthy snacks per day which must be whole fruit; • Nappies, wipes and any associated creams; • Additional resources required (and which will be advised to you by the nursery) such as pens, pencils, paper, books. If a significant number of parents choose to opt-out of paying the consumables fee, we reserve the right to withdraw offering funded places altogether due to this being financially non-viable for the nursery. We hope this would not be necessary as providing funded places allows our nurseries to be accessed by a wide range of children from different backgrounds. All consumables figures remain subject to any government changes which may be introduced. For information regarding the consumables charges which we will levy, please contact the nursery. For the avoidance of doubt, by agreeing to these terms and conditions, parents acknowledge and agree to the charging of fees for consumables.

TERMINATION FOR BREACH OF CONTRACT

In addition to the other termination rights outlined in these Terms and Conditions, we shall be entitled to terminate your childcare contract and your childcare place with immediate effect for any breach of your childcare contract unless such breach, if capable of remedy, is remedied to our entire satisfaction within such period as we may in our absolute discretion require.

PHOTOGRAPHY & VIDEO RECORDING

By agreeing to these Terms and Conditions, you consent to photographs and recordings being taken of your children in our nursery.  Throughout the nursery, staff members are encouraged to take frequent photographs and record videos for a variety of internal purposes such as: o To record events and activities; o To celebrate children’s achievements; o To share activities/information with parents; o To record children’s development and learning via Famly (observations). Express permission will be sought for any external use of images, video and audio recordings which may be in print or digital and used for staff training, to share good practice amongst Little House Nurseries staff or for general promotional material. We retain all rights, title and interest in any such content and will only use them for the purposes described above where permission has been given.  Storage and Retention The images captured by the CCTV system will be retained for a maximum of 30 days, except where the image identifies an issue and is retained specifically in the context of an investigation/prosecution of that issue. The images/recordings will be stored in a secure environment with a log of access kept. Access will be restricted to authorised personnel. Recorded footage and the monitoring equipment will be securely stored in a restricted area. Unauthorised access to that area will not be permitted at any time. The area will be locked when not occupied by authorised personnel. A log of access to footage will be maintained.

DATA PROTECTION

In line with the current GDPR (General Data Protection Regulation) and the Data Protection Act 2018, we will only use your personal information in relation to our childcare service. We would like to keep sending you information about our nursery by email/ Famly App/phone/other (as applicable), but we need to be sure we have your permission to do so. We keep your information so you can receive important updates about our nursery. We will keep your information secure and will never share it except if required to do so by law. You can of course unsubscribe/ask us not to contact you by email/phone/Famly App at any time.  By signing these terms and conditions, you are consenting to us holding and processing your data and that of your children and sending you information.

COMPLAINTS OR CONCERNS

We place great value on working in partnership with our parents and other carers. It is part of what makes us special, and we believe it is essential for the well-being and development of all our children.

COMPLIMENTS PROCEDURE

We encourage and value all parents’ comments and appreciate and listen to feedback. If things are going well, we love to hear about it – everyone likes getting compliments! COMPLAINTS PROCEDURE If any parent should have cause for complaint regarding the care or education provided by the nursery, they should in the first instance, speak to their child’s Key Person, the Room Leader, or the member of staff concerned. They are usually best placed to deal with issues promptly and will do their very best to respond to any concerns you may have. All discussions will be treated confidentially. If you are not happy with the response provided or prefer not to approach them directly, please speak to the Nursery Manager or manager on duty who will try to resolve the problem. All complaints made to the nursery will be recorded in detail on a complaint’s logbook. The nursery shall take whatever action they deem appropriate with regards to any complaints, and the decision to take any action shall be at the sole discretion of the nursery. Domesticated animals on site The nursery does not allow domesticated animals on our premises other than registered and approved assistance dogs supporting someone with a disability. Dogs must not enter the nursery but may be allowed inside the carpark area providing they are on a lead and accompanied by their owner. Under no circumstances should dogs be left outside the nursery building unattended including if tied to a railing.  Any animals permitted on site due to contributing to learning and development of children will be risk assessed and approved prior to the visit.  Changes to these Terms and Conditions We reserve the right to make changes to these Terms and Conditions at any time – parents will be notified of any changes or alterations as soon as is practicable and will be asked to re-sign any further versions in order that a validly binding contract can continue to exist between us. If a parent does not consent to the change or amendments of the Terms and Conditions, the contract shall terminate.

GENERAL PROVISIONS NOTICES AND COMMUNICATION

Any notice or other communication given by Little House Nurseries under these Terms and Conditions will be in writing and in English, sent by an authorised person either by post, email or through the Famly App Notices are deemed received if sent by post at 9.00am on the second business day after posting and if sent by email, at the time of sending providing such time is during business hours, and if not, at 9.00am the following business day.

SEVERANCE

If any provision of these terms & conditions (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provisions of these terms & conditions will not be affected. If any provision of these terms & conditions (or part of any provision) is or becomes illegal, invalid or unenforceable but would be legal, valid and enforceable if some part of it was deleted or modified, then the provision or part-provision in question will apply with such deletions or modifications as necessary to make it legal, valid and enforceable.

NO WAIVER

A failure by Little House Nurseries to exercise or enforce any rights granted by these Terms and Conditions will not be interpreted or considered to be a waiver of any such right nor operate so as to prohibit the exercise or enforcement of such right or of any other right on any occasion.

ENTIRE AGREEMENT

These Terms and Conditions and any policies mentioned or alluded to in these Terms and Conditions constitutes the entire agreement between us and replaces all previous agreements, understanding and arrangements between us, whether in writing or oral. You acknowledge that you have not agreed to these Terms and Conditions, and the subsequent agreement constituted by them between us, in reliance on any representation or warranty that is not expressly set out in these Terms and Conditions. You will not have any claim for innocent or negligent misrepresentation on the basis of any statement in these Terms and Conditions.

THIRD PARTY RIGHTS

A person who is not a party to these Terms and Conditions and the subsequent agreement constituted by them between us will not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the provisions of these Terms & Conditions.

GOVERNING LAW AND JURISDICTION

These Terms & Conditions and any dispute or claim arising out of, or in connection with it, its subject matter or formation (including non-contractual disputes or claims) will be governed and interpreted by the laws of England. You and the nursery irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) under these Terms & Conditions. The current terms and conditions will be accessible on the Famly App and at the nursery reception.

CHANGE OF DETAILS

You must immediately inform us of any changes to your registration details